Refund and Returns Policy for Luxury Clocks & Tableware Website
At [Luxury Clocks & Tableware], we are committed to ensuring your satisfaction with our products. If you are not completely satisfied with your purchase, we are here to help. Please review our refund and returns policy below.
1. Returns
We accept returns for eligible products under the following conditions:
- The item must be unused and in the same condition as when you received it.
- The item must be returned in its original packaging, including all accessories, documentation, and tags.
- You must provide proof of purchase (order confirmation or receipt).
Return Window:
You have 14 days from the date of delivery to initiate a return.
2. Non-returnable Items
The following items are not eligible for return:
- Personalized or custom-made products
- Perishable items such as tableware with edible components
- Items that are not in their original condition or show signs of wear and tear
3. Refunds
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If your return is approved, a refund will be processed, and the amount will be credited to your original method of payment within 5-7 business days.
Refunds Process Time:
Refunds are typically processed within 5-7 business days from the date of approval.
4. Exchanges
We only replace items if they are defective or damaged upon delivery. If you need to exchange an item for the same product, please contact us at [contact email/phone].
5. Shipping for Returns
- You will be responsible for covering the shipping costs for returning your item. Shipping costs are non-refundable.
- In the case of defective or damaged products, we will cover the return shipping costs.
6. How to Initiate a Return
To start a return or exchange, please contact our customer service team at [contact email/phone] with your order details. We will provide instructions on how to return the product.
7. Contact Us
If you have any questions or need further assistance regarding returns or refunds, please reach out to us at:
Street: 4028 Kyle Street, Midlothian,Texas, United States
Phone number: 308-489-5888
Email: info@luxurytablewaree.com
Website: luxurytablewaree.com